Frequently Asked Questions
Everything you need to know about your Charms Élégance experience.
What materials are used in Charms Élégance jewelry?
We use premium materials including S925 sterling silver, 14k and 18k gold plating, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
How should I care for my jewelry?
To maintain the shine of your pieces, we recommend avoiding contact with water, perfumes, and lotions. Store your jewelry in the provided microfiber pouch when not in use.
Do you offer gift wrapping services?
Yes, every order arrives in our signature Charms Élégance gift box. You can also add a personalized gift message at checkout for no additional cost.
Are your products hypoallergenic?
Yes, all our jewelry is nickel-free and lead-free, making them safe and comfortable for those with sensitive skin.